🗂 Digital Goods

All digital goods are non-refundable.

👕 Print on Demand Products

Refunds or replacements for print-on-demand items are only available if:

• There is a printing defect, or
• The item was produced or shipped incorrectly due to an error by the printing company or Toad & Sew

If you believe your item qualifies, please fill out our contact form within 7 days of delivery and include photos of the issue so we can assist you.

📦 Damaged or Lost Packages

We do not cover damaged or lost packages caused by delivery services, as it is out of our control. We suggest you file a claim with your local postal provider.

📬 Returns for Physical Products (Non-Print on Demand)

We accept returns on eligible physical products that are shipped directly by us, provided they meet the following conditions:

• Returns must be initiated within 14 days of delivery.
• Items must be in their original, unused condition and in the original packaging.
• Buyers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• Refunds will be issued to the original payment method once the return is received and inspected.
• Items marked as final sale, clearance, or custom-made are non-returnable.

To start a return, please fill out our contact form with your order details.

📅 Subscription & Membership Policy

By subscribing to our Toad Circle Membership, you acknowledge and agree to the following:

• Subscription charges are non-refundable once processed.
• It is the subscriber’s responsibility to cancel their subscription before the renewal date to avoid unwanted charges.
• Subscription details, including billing frequency, renewal dates, and cancellation options, are available in your account on our website.
• We do not provide refunds for subscriptions due to failure to cancel on time.
• Chargebacks for valid subscription charges may result in account suspension and loss of membership access.

If you need assistance managing your subscription, please contact us through our contact form.

Subscriptions (Toad Circle Membership)

When you purchase a Toad Circle Membership, you will be charged on a recurring basis according to the subscription plan you select. Subscriptions automatically renew unless canceled.

• It is the subscriber’s responsibility to cancel their membership before the next billing date to avoid future charges.
• Subscriptions can be managed and canceled at any time through your account on our website.
• We do not provide refunds for subscriptions that were not canceled before renewal.
• Canceling your subscription will stop future billing, but it does not refund any past payments.
• Chargebacks for valid subscription charges may result in account suspension and loss of membership access.

Pre-Orders

From time to time, we may offer items for pre-order. A pre-order allows you to purchase an item that is not yet in stock but is expected to be available at a future date.

• Payment may be collected in full at checkout or as a partial deposit with the remaining balance due when the item is ready to ship.
• Pre-orders can only be canceled if the item has not yet been fulfilled. Once the item has been processed for shipping, the order is final and cannot be canceled.
• If an unforeseen delay occurs, we will notify you via email with updated shipping timelines.
• If we are unable to fulfill a pre-order, a full refund will be issued.
• Pre-order items are subject to our standard return policy once received.